Learning Outcomes

Ethics in the Workplace

Ethical Decision-Making Skills

Ethical Expectations - Understanding a Code of Conduct

Lesson Summary

This module starts by defining ethics and its different elements before illustrating proper decision-making and codes of conduct based on numerous scenarios.

Business Ethics Decision-Making and Code of Conduct Fundamentals - Course Assessment

Explore the application of ethical practices in business and the purpose of codes of conduct with our free online course

Business Ethics Decision-Making and Code of Conduct Fundamentals

Could you be doing something unethical at work and not even know it? It's difficult to answer this question if you don't know the various moral codes used to make ethical choices. This course introduces you to foundational content and principles of ethics that all employees need to know, from labour to management. Discover how to choose the correct moral decisions by working through different scenarios to make your workplace an upstanding one!

Introduction to Supervision

Communication and Leadership

Team Motivation

Team Building

Decision-Making

This gives a foresight into what supervision is all about, its definitions, and the terms associated with it. It delves into the roles, responsibilities, and even the expectations of a supervisor and how to communicate properly with both management and staff.

Management Education - Effective Supervision - Course Assessment

This free online course equips you as a supervisor to perfect the art of supervision and fit into the management circle.

Management Education - Effective Supervision

This course covers a range of topics related to the role of a supervisor. These topics include how to motivate and lead a team, how to communicate effectively, how to provide feedback, how to manage conflict, and how to create a positive work environment. The course also covers more specific topics such as performance management, time management, and goal setting. The course is designed to help supervisors develop the skills of good supervision.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This module will help supervisors become more efficient.

Setting Expectations

Demo 1

In this module, Setting Expectations, students will learn about setting expectations. Your employees need to know what you expect of them in order to succeed. In this module, we will work through the four steps of setting expectations; define the requirements, identify opportunities for improvement and growth, discuss the requirements, and put it all in writing.

Setting Goals

In this module, Setting Goals, students will learn about setting goals. Goal setting is the single most important life skill that, unfortunately, most people never learn how to do properly. Goal setting can be used in every single area of your life, including financial, physical, personal development, relationships, or spiritual growth.

Assigning Work

In this module, Assigning Work, students will learn about assigning work. Allowing employees to have a say in what tasks they perform and how they perform them can increase job satisfaction and performance exponentially. However, there are often situations where tasks need to be assigned quickly, or you may require menial tasks that no one really wants to do, to be completed.

Degrees of Delegation

In this module, Degrees of Delegation, students will learn about degrees of delegation. Many supervisors feel that by giving tasks to others, they're giving their power away. This simply isn't true! Delegation is one of the most valuable skills you will ever learn. By delegating the tasks that you don't really need to do, you free up time for those high-reward projects.

Implementing Delegation

In this module, Implementing Delegation, students will learn about implementing delegation. At first sight, delegation can feel like more hassle than it's worth. However, by delegating effectively, you can hugely expand the amount of work that you can deliver. When you arrange the workload so that you are working on the tasks that have the highest priority, and other people are working on meaningful and challenging assignments, you have a recipe for success.

Providing Feedback

In this module, Providing Feedback, students will learn about providing feedback. There are many types of feedback that we can deliver. In turn, delivering the appropriate type of feedback increases the chance that the receiver will hear, understand, accept, and act on that feedback. This module will cover the various types of feedback.

Managing Your Time

In this module, Managing Your Time, students will learn about managing your time. Supervisors often find that between helping their colleagues, managing their staff, and performing their own tasks, there are not enough hours in the day. This module will give you some tools to plan and prioritize effectively and make the most of the time that you have.

Resolving Conflict

In this module, Resolving Conflict, students will learn about resolving conflict. Supervisors are often called in to help mediate conflicts within their team, or sometimes within other teams. Although many people dislike dealing with conflict, when it is managed properly, it can be a positive thing. With the proper tools, people are able to air their ideas and their issues, share information in a constructive manner, and work towards resolving their differences.

Tips for Special Situations

In this module, Tips for Special Situations, students will learn tips for special situations. Becoming a supervisor can happen in many ways. You may be hired from outside the company to take on a team. You might be assigned to create a brand new team. Or, you might be promoted from within the team. Each situation requires some special skills for success. In this module, we will cover those special skills and situations.

A Survival Guide for the New Supervisor

In this module, A Survival Guide for the New Supervisor, students will learn about a survival guide for the new supervisor. Being a new supervisor can be intimidating. How will you know what to do? What if you make mistakes? What if you don't know the answer? In our final module, we will give you some tips to get you on the path to becoming a great supervisor.

Supervising Others - Assessment

Learn about how to become an effective supervisor and efficient decision making with this free online course.

Supervising Others

This free online supervision course will teach you the process of supervision and cover the four steps of setting expectations, setting goals, and assigning work. You will look into the degrees of delegation, how they are implemented, the types of feedback and how to provide them, and various conflict resolution methods. Finally, you will learn how best to manage your time for maximum productivity, and a whole lot more!

Getting a Business Ethics Reality Check and Tune-Up

Minimize Ethical Risk in the Workplace

Avoiding Common Compliance Mess-ups and Mistakes

This module addresses common ethical dilemmas we all face in the workplace. You will discover the company key values and how to promote them. In addition, find out through examples what ethical challenges lurk and how to approach them in the best interest of the individual, the company and the community.

Ethical Dilemmas in the Workplace: Examples and Solutions - Course Assessment

This free online ethics course will help you gain confidence in your ethical views and their positive impact on society.

Ethical Dilemmas in the Workplace: Examples and Solutions

Ethical crises can strike when you least expect them, causing you to make difficult decisions. While the circumstances may differ, the anatomy of the decision-making process is frequently the same. This course will help you understand the importance of making safe decisions rather than risky ones in your personal and professional lives. Sign up now and learn how to prepare for ethical crises and respond to them successfully and efficiently.

Perception Process

Perceiving Others -1

Perceiving Others - 2

Perceiving and Presenting Self

Improving Perception

In this module you will learn about the perception process, how we perceive others, how we perceive and present ourselves, and how we can improve our perceptions. As we go through our daily lives we perceive all sorts of people and objects, and we often make sense of these perceptions by using previous experiences to help filter and organize the information we take in. The perceptions that we make of others and that others make of us affect how we communicate and act.

Negotiation and Working with Individuals - Part 1

Negotiation and Working with Individuals - Part 2

Problem Solving in Groups

Decision Making in Groups

Decision Making Techniques and Influences

Recognizing Stereotypes and Bias

In this module, you will learn about personality styles, working with individuals, negotiation, effective problem-solving, and decision-making in groups. In addition, you will learn how to recognize and avoid stereotyping and bias.

Conflict is Normal

Conflict and Interpersonal Communication

Conflict in the Work Environment

Conflict Management

Leadership and Conflict

In this module, you'll learn about conflict in groups, including its nature, impact on leadership, prevalence, different styles, and effective management strategies. The course will also cover workplace conflict resolution and developing a crisis communication plan.

Communication and Conflict Management - Course Assessment

This free management course shows how perception and negotiation are key parts of effective workplace communication.

Communication and Conflict Management

In this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.

Purpose and Scope of Management

Roles and Functions of Management

This module presents the introductory section of the course snd introduces you to the Principles of Management. It defines what a manager's expected roles, purpose and functions are.

Principles of Management

Scientific Management

Evolution of Management Thought

This module presents the basic principles and foundations that Management is built on. It explains how the thoughts of Management and Principles of Management have evolved over the years to increase an organization's efficiency and productivity.

Diploma in Principles of Management- First Assessment

This module enables you to review your learning so you can determine your knowledge and understanding of Modules 1 to 2 in the following course; Diploma in Principles of Management

Concept, Types, Importance and Process of Planning

Characteristics, Nature & Scope and Principles of Planning

Traditional Objective Setting and Methods of Planning

Strategic Management and Planning

Premising and Forecasting of Planning

This module covers the Planning Process defining goals for a company's future direction and determines the resources required to achieve those goals. This includes evaluating long-term corporate objectives.

Concept, Types, Importance and Process of Decision Making

Different Models of Decision Making

Decision Making Styles and Cognitive Biases in Decision Making

Barriers of Effective Decision Making

Group Decision Making

This module covers Decision Making in Management. It outlines different variations of the decision-making framework, the many barriers faced and ways that these barriers can be reduced when making decisions in an organization.

Diploma in Principles of Management - Second Assessment

This module enables you to review your learning so you can determine your knowledge and understanding of Modules 3 to 5 in the following course; Diploma in Principles of Management

Diploma in Principles of Management - Final Assessment

In this free online course, learn about different management styles and strategies employed for effective leadership.

Diploma in Principles of Management

This free online course in Principles of Management is an important course that aims to introduce you to the topics of planning and decision making. You will learn to recognize the characteristics of proper management, by identifying what successful managers do and how they go about it. If you have a team of employees that you manage, or lead projects, you will be required to apply the Principles of Management.

State of Trust

Nature & Nuture

Rationalizations

IWK Case

In the course, you will learn two approaches to dealing with ethical situations and preventing regret.  Using a principles-based approach, you will learn to take actions and make decisions keeping in mind five simple to remember (but harder to live by) principles.  A prescriptive approach will help you embed ethics into your decision-making process. Both approaches are demonstrated through an integrated video case.

Pre Quiz

Principles

Prescriptive

Spaves

In this course, we look at our own susceptibility to engage in unethical actions, behaviors, and decisions. It’s a shockingly slippery slope that anyone can fall into under the right circumstances.  Learn to recognize our own infallible human characteristics to help avoid regretting the decisions we make.

Ethical Decay

Ethical Environment

Ethical Dilemmas

Livent Case

We all know about our level of intelligence, but there are many different facets of intelligence to consider including your ethical intelligence. In this course, we will explore what is our ethical intelligence and why is it that we can rationalize behaviors and decisions that would not typically be representative of our normal moral character.  You will see first hand using an incredible case study showing how a small indiscretion can spiral into a scandal and ruin your career.

Engage

Ante

Culture Change

Premium

WFPTL

WFPTLL

Developing your own ethical intelligence is one challenge, but embedding ethical intelligence across your organization is an entirely different challenge.  In this course, we explore the role corporate culture has in creating the ethical organization.  In doing so, you will learn about the core values every organization must embody to create a high-performance and ethical culture.

Ethical Intelligence in Business - Course Assessment

Learn more about the importance of ethics when making decisions in everyday life with this free business ethics course.

Ethical Intelligence in Business

This free online Business Ethics course teaches you about ethical intelligence and how ethical considerations influence our business behaviours. Our ethics typically dictate a variety of our behaviours and much of our decision making process, and that follows us through into our business decision making. This free online course will teach you about ethics interact with business practices, and explore your personal ethical intelligence.

Defining Strategic Management

Strategic Management - The Mission Statement

Strategic Management - Growth Strategies

Study the fundamentals of Strategic Management including the importance of the study as well as how mission statements can be valuable tools for a business.

Strategic Management - Dependency Reduction Strategies

Strategic Management - Mergers and Joint Ventures

Strategic Management - Comparison of Operating and Strategic Decisions

In this module you will begin to comprehend how corporate strategy is developed and utilized. This module will discuss merger and joint ventures as well as the difference between operating and strategic decision making.

Introduction to Business Strategy

Strategic Management - Experience Curves

Strategic Management - Doom Loops

From studying this module, you will gain a greater understanding of how business strategy can help a business to overcome various problems. Firstly, you will be introduced to the concept of business strategy and then you will learn about experience curves and doom loops and how a business can handle such situations.

Strategic Management - Decision Making Process

Strategic Management - Internal and External Analysis

The Learning Organisation

The Decision Making Process is an essential element of business and in this module, you will learn about its applications in Strategic Management. This module will help you to understand how decisions are made and the roles played by the Learning Organisation and Internal and External Analysis.

Modes of Strategic Decision Making

Corporate Planning

Conceptual Model of Corporate Planning

This module will further expand on the Decision Making Process on top of introducing you to Corporate Planning. You will learn about how corporate plans are developed and about the conceptual model of corporate planning.

Change within Organizations

The 7-S Framework - Part 1

The 7-S Framework - Part 2

At this stage of the course, you will be introduced to the 7-S Framework. This interesting framework was developed to assist in Strategic Management. You will study the changes that occur within an organisation and learn about how the 7-S Framework is applicable to businesses today.

Diploma in Strategic Management - First Assessment

You must score 80% or more to pass this assessment.

Introduction to Implementing Strategy

Different Functions in Implementing Strategy

Understanding Classification and Diversification

This module will describe how strategies are put into use as well as helping you to understand the different functions that are used in the implementation of strategy.

Understanding Synergy & The Screening Process

Evaluation and Control Process

The topics of diversification and synergy are discussed in this module. You will learn about Synergy and the Screening Process as well as the Evaluation and Control Process.

Introduction to Evaluation and Control

Measurement of Performance

Strategy Audit

This important module will show you how strategies are evaluated through various processes and techniques such as the Evaluation and Control Process. You will study how strategies are audited and how performance is measured.

Introduction to Corporate Strategy

Different Types of Strategy

Relative Cost Advantage and Competitive Strategy

Strategies are of great importance in a corporate environment and this module will discuss the various types of strategies that can be introduced in the corporate world and how these strategies are implemented.

See how organizational management processes are impacted by strategy implementation having first learned about them

Diploma in Strategic Management

This free online Diploma in Strategic Management certification course will teach you techniques, from strategic flexibility and strategic competitiveness, to internal and external analysis. Strategic Management plays a crucial role in management decision-making processes, which makes people with strategic management skills highly valuable. By the end of the course, you will have gained a respected skillset, and big boost to your résumé.